Last Updated: 01/12/2024

This Payment Policy (“Policy”) outlines the terms and conditions regarding the payment process for purchases made through our Shopify store. By placing an order with us, you agree to the terms set forth in this Policy. If you do not agree with these terms, please refrain from completing your purchase.

1. Payment Methods

  • Accepted Payment Options:
    We accept a variety of payment methods to ensure a convenient shopping experience. Payment options available at checkout include major credit cards (e.g., Visa, MasterCard, American Express), debit cards, and other payment methods supported by Shopify (such as PayPal and Apple Pay). The payment methods available to you may vary based on your location and the specifics of your order.

  • Currency:
    All transactions are processed in [Insert Currency, e.g., AUD]. Prices displayed on our store are in [Insert Currency], and all charges will be processed accordingly.

2. Payment Processing

  • Secure Checkout:
    Our online store utilizes Shopify’s secure payment system. All payment transactions are encrypted and processed securely to protect your personal and financial information.

  • Order Confirmation:
    Payment is due at the time of purchase. Once your payment is successfully processed, you will receive an order confirmation via email. In the event that your payment is not successfully processed, your order will not be fulfilled, and you may be prompted to provide an alternative payment method.

  • Processing Delays:
    While we strive to process payments and orders promptly, please note that processing times may vary based on the payment method chosen and external factors beyond our control (e.g., bank processing times or issues with the payment gateway). Should any issues arise during payment processing, we will contact you using the email address provided during checkout.

3. Payment Disputes and Errors

  • Disputes:
    If you believe there has been an error or an unauthorised transaction on your account, please contact your financial institution immediately. Additionally, you may contact us at info@carlights.com.au so that we can assist in resolving the matter.

  • Refunds:
    Refunds for any returned or canceled orders will be issued to the original method of payment. Please refer to our Refund Policy for detailed information regarding refunds.