Last Updated: 01/02/2025
This Shipping Policy (“Policy”) governs the shipment and delivery of products purchased from our Shopify store. By placing an order with us, you agree to the terms set forth herein.
1. Order Processing
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Cut-Off Time:
Orders received before 12:00 PM (local time) will be processed and dispatched on the same business day from our Melbourne or Sydney warehouse. Orders received at or after 12:00 PM will be processed and dispatched on the following business day. -
Processing Exceptions:
In the event of unforeseen circumstances or high order volumes, processing times may be extended at our sole discretion. We will notify you promptly if any delays occur.
2. Delivery Timeframe
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Estimated Delivery:
All shipments within Australia are estimated to be delivered within 3-5 business days from the date of dispatch. Delivery times are estimates and may vary due to factors beyond our control, including but not limited to carrier delays, weather conditions, or public holidays.
3. Risk of Loss
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Transfer of Risk:
The risk of loss or damage to your products transfers to you once they have been handed over to our designated carrier. We kindly recommend that you inspect your order upon receipt. If you notice any damage or discrepancies, please contact us immediately so we can assist you.
By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.