Refund policy

Carlights Australia offers a 30-day return policy, allowing customers to initiate a return request within 30 days from the date of receiving their item.

Return Eligibility

To qualify for a return, the item must meet the following conditions:

  • It must be in unused condition, identical to when it was received.
  • It must be returned in its original packaging.
  • A receipt or proof of purchase must be provided.

Customers are responsible for covering the return shipping costs, which are estimated at $15.

Return Process

To initiate a return, customers must contact Carlights Australia at info@carlights.com.au before returning the item. Upon submission of a return request, customers will be required to provide photographic evidence of the product in its unused condition for verification.

Once the return request is reviewed, Carlights Australia will notify the customer of its approval or rejection. If approved, return instructions, including the return shipping address, will be provided.

Items returned without prior authorisation will not be accepted.

Return Address

All approved returns must be sent to:
PO Box 42, Hallam VIC 3803, Australia

Refund Processing

Upon receiving and inspecting the returned item, Carlights Australia will issue a full refund, which will be processed within 3-5 business days.

For any inquiries regarding returns, customers may contact info@carlights.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

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Exchange Policy

Carlights Australia offers an exchange policy for items that are damaged, defective, or incorrect upon receipt. Customers may request an exchange within 30 days of receiving their item.

Eligibility for Exchange

To qualify for an exchange, the item must meet the following conditions:

  • It must be in unused condition, identical to when it was received.
  • It must be returned in its original packaging.
  • A receipt or proof of purchase must be provided.
  • Exchanges are only available for the same item (or a replacement of equal value, subject to availability).

Customers are responsible for covering the return shipping costs, which are estimated at $15. 

Exchange Process

The quickest way to process an exchange is to request a refund and purchase a new one. To initiate an exchange, customers must contact Carlights Australia at info@carlights.com.au before returning the item. 

Once the exchange request is reviewed, Carlights Australia will notify the customer of its approval or rejection. If approved, return instructions, including the return shipping address, will be provided.

Items sent back without prior authorisation will not be accepted.

Return Address for Exchanges

All approved exchanges must be sent to:
PO Box 42, Hallam VIC 3803, Australia

Processing and Shipping

Upon receiving and inspecting the returned item, Carlights Australia will process the exchange. If the requested replacement is in stock, it will be shipped within 3-5 business days. If the item is no longer available, customers may choose an alternative product of equal value or request a refund.

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Warranty Policy

1-Year Limited Warranty Policy – LED Headlights

Effective Date: 01/01/2025

Carlights Australia Pty Ltd (“Carlights Australia”, “we”, “our”, “us”) provides a 1-Year Limited Warranty on LED headlight products purchased directly from us.

1. Warranty Coverage

This warranty applies only to original purchased LED headlight units for a period of 12 months from the date of purchase.

The warranty covers manufacturing defects in materials or workmanship under normal use.

Proof of purchase is required for all warranty claims.

2. Warranty Eligibility

This warranty applies only to the original purchased item.

If a warranty claim is approved and a replacement unit is issued free of charge, the replacement unit does not carry any further warranty coverage. The warranty is strictly limited to the original purchased product only.

3. Warranty Claim Requirements

To submit a warranty enquiry, customers must provide:

  • Clear photos of the LED unit

  • A clear photo of the bottom of the LED (fan area)

  • A clear photo of the power source connection, including the inside of the vehicle’s connector

  • The vehicle’s make and model

  • Proof of purchase

Failure to provide all required information may result in delays or denial of the warranty claim.

All claims are subject to inspection and approval by Carlights Australia Pty Ltd.

4. Exclusions

This warranty does not cover:

  • Damage caused by incorrect installation

  • Damage caused during installation or removal

  • Misuse, abuse, neglect, or modification

  • Physical damage, water damage, or impact damage

  • Normal wear and tear

  • Compatibility issues due to incorrect vehicle application

  • Any product that has been tampered with or altered

Carlights Australia Pty Ltd reserves the right to determine whether the damage is due to a manufacturing defect or external factors.

5. Shipping Costs

If a warranty claim is approved and a replacement is required:

  • Standard shipping rates will apply

  • Customers are responsible for applicable shipping fees

Shipping costs are non-refundable.

6. Remedy

Approved warranty claims will be resolved through:

  • Store credit only

No cash refunds will be issued under this warranty policy.

7. Limitation of Liability

To the maximum extent permitted by law, Carlights Australia Pty Ltd shall not be liable for:

  • Labour or installation costs

  • Vehicle damage

  • Loss of use

  • Indirect, incidental, or consequential damages

8. Australian Consumer Law

This warranty is provided in addition to rights available under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

For warranty enquiries, please contact:
Carlights Australia Pty Ltd
info@carlights.com.au